Psychic Light Ltd sits under parent company Bureau Telecoms Ltd.
Psychic Light Ltd is registered in England and Wales, Company Number 03994990.
Registered Office Address: 12 Haviland Road, Ferndown Industrial Estate, Wimborne, Dorset, England, BH21 7RG.
VAT Number: GB 803 1914 60.
All services offered by Psychic Light Ltd are for entertainment only and we cannot guarantee the accuracy of a reading or other service. You must be over 18 years of age to use any of our services and either be the bill payer or have the bill payer’s permission to pay for any service.
All calls to our Premium Rate Live Reader services are recorded; this is a requirement of Phone-paid Services Authority in the UK. Calls to our Credit Card Booking and Customer Care lines are also recorded for security purposes.
Whilst Psychic Light Ltd believes all readers to be the best available, they are self-employed, sub contracted Readers and as such Psychic Light Ltd does not have control over the content of any readings, and therefore cannot accept responsibility as to the accuracy of content, given, expressed or implied or as to the suitability of the content for any purpose. Psychic Light Ltd will therefore not be liable, or accept liability, for any loss or damage of whatever nature which may result from content given in any reading or from any information supplied in this website.
Premium Rate Telephone Services
To use these services, you must either be the bill payer or have the bill payer’s permission to make the call.
Calls to our live service from within the UK cost £1.50 per minute plus your phone company’s access charge.
Calls paid for via your phone bill are restricted to 26 minutes.
Credit Card Services
To use our credit card services, you must either be the cardholder or the cardholder must be present when the booking is made.
We charge £32.95 for the first 20 minutes and then £1.50 per minute thereafter. All charges are made in Sterling (GBP). International callers will be charged in British Pounds. [We may run promotional rates from time to time that will alter the initial 20 minute credit card charge – you will always be advised of this]. Please also see the Pre-Pay service section below, for best value ways to pay by credit card.
Calls may last a maximum of 90 minutes.
Psychic Light Ltd will appear as the named company on your credit card bill.
Credit Card Reading Satisfaction
If you are not satisfied with your reading and terminate your call within the first 5 minutes, on calling our Customer Care number: +44 (0)121 737 5574 we will endeavour to place you with an alternative reader for the full 20 minutes. If, however your call has lasted longer than 5 minutes before termination we will only be able to give you a reading for the time remaining of your pre-paid 20 minutes. A client’s right to the above may be withdrawn at Psychic Light Ltd discretion in cases of persistent complaints.
In order to connect to one of our readers you must have at least 5 minutes of credit on your account. Each time you call you will be told your balance of minutes, however if you have less than 5 minutes of credit remaining you will be connected directly to the top up menu.
Pre-paid calls can last until the account credit runs out (maximum 110 minutes). To avoid disrupting the reading there are no call-length messages with this service, except for a warning 30 seconds before all your credit is used up.
A 20 minute reading costs £30, offering the best value as a normal credit card rate is £32.95 for the first 20 minutes. 10% bonus minutes are offered on purchases of 40+ minutes. The maximum cost for this service is £1.50 per minute. The credit on your account is valid for 6 months from your last top up, after that any remaining credit will be lost.
Please read the information on the following pages for full details on each service: Pre-Pay Readings, Pre-Pay Frequently Asked Questions and Gift Vouchers.
We reserve the right to suspend or cancel a pre-pay account without notice in cases of abuse of the service or fraud.
Account queries: [email protected]
New Client Offer
In order to utilise the New Client Offer, you must comply with the criteria of a ‘new client’. Defined as: You have never used Psychic Light before, or you have used Psychic Light before, but not the credit card service, or you’ve not had a credit card reading with Psychic Light in the last 6 months.
The offer is available as a one-time introduction. At a cost of £10 for 10 minutes, via the Credit Card Reading service. You can access the offer between the hours of 9am-midnight. At all other times the cost will revert to normal £32.95 for the first 20 minutes, and £1.50 per minute thereafter.
Psychic Light maintains the right to withdraw and/or change the New Client Offer at any time. The Home Page banner, and service page will reflect any such changes.
Text Services (UK)
Our text services for mobile/cellular phones are charged on a reverse billed SMS basis. The client pays their operators normal text charge to send a text to us and is charged at a Premium Rate to receive the return message. If a UK phone is being used outside of the UK on a ‘roaming’ basis additional costs to the operators’ standard text charge and the premium rate charges shown below may apply.
These services are only available from phones operating on the following UK networks: Orange, Vodafone, T Mobile, 3, Virgin and O2. Orange users are limited to a maximum £30 spend on text messages per short-code per calendar day.
The charge for using the Live Text Psychic Service is £1.50 per message received + your standard network charges. Between one and three replies may be needed from us to fully answer your question. You must be 18+ to use this service.
The text services are provided by Psychic Light Ltd. If you are receiving free promotional texts and wish to opt-out, you are free to do so at any time. Please text the word STOP to the short-code 84184. Alternatively, you can call our Customer Care number: 0121 737 5574 or email us at: [email protected]
Monthly Prize Draw
Psychic Light will give away one 20-minute telephone reading, valued at £32.95 per calendar month. Subject to availability, the winner can pick the psychic of their choice. The winner will be randomly selected on the first working day of the month, and will be contacted by email.
The prize is in the form of a loaded Pre-Pay account. No cash or alternative prize will be awarded.
Entries from anyone under the age of 18 will be discarded.
Visitors to the site may enter the prize draw every month, regardless of whether they have used any Psychic Light services. Only one entry per person will count.
The data provided will be used to process the prize draw. No preference will be given to entries that have chosen to also sign up for marketing information. You can change your marketing choice at any time.
Barring of Access
Psychic Light Ltd may at its discretion temporarily or permanently bar a user’s access to any or all of our services in any of the following circumstances: User has misused our services in any way, is abusive to company employees or readers, has committed an act of fraud against Psychic Light Ltd or any of its associated companies.
Psychic Light Ltd accept no responsibility for any information published on this website. All content written by Psychic Light Ltd is subject to copyright and should not be used elsewhere without permission. Content published from outside sources is on the understanding that it is in the public domain and free from copyright. Any downloadable software has been certified to us as freeware.
Use of Data, Marketing & Cookies
Psychic Light’s Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with these terms & conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.
Psychic Light complies with the General Data Protection Regulations (GDPR). For more information on these regulations and how they impact you as an individual please visit the Information Commissioners Office.
We want to reassure you that we take the processing and handling of your data very seriously. We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes. We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them.
If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving communications from us concerning special offers, changes to our services or our newsletter by post or by email. We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to. So, if you wish to amend your address details, change from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: [email protected]
Data Enquiries: [email protected]
Psychic Light Ltd, PO Box 435, Sittingbourne, ME9 0WB.
UK/International: 0121 737 5574 / +44 121 737 5574
USA and Canada: 1-888-229-1476
In the event of a complaint it is our aim to investigate within one working day (Monday-Friday excluding UK Public Holidays). In exceptional circumstances we may require that you put your complaint in writing to us at the above address.
These conditions shall be construed in accordance with English law and any legal action against the company must take place in an English Court.