Terms & Condtions
All services offered by Psychic Light Ltd are for entertainment only and we cannot guarantee the accuracy of a reading or other service. You must be over 18 years of age to use our services and either be the bill payer or have the bill payer’s permission to make the call.
All calls to our Premium Rate Live Reader services are recorded; this is a requirement of Phone-paid Services Authority in the UK and ComReg in the Republic of Ireland. Calls to our Credit Card Booking and Customer Care lines are also recorded for security purposes.
Whilst Psychic Light believes all readers to be the best available, they are self-employed, sub contracted Readers and as such Psychic Light does not have control over the content of any readings, and therefore cannot accept responsibility as to the accuracy of content, given, expressed or implied or as to the suitability of the content for any purpose. Psychic Light will therefore not be liable, or accept liability, for any loss or damage of whatever nature which may result from content given in any reading or from any information supplied in this website.
Psychic Light Ltd is registered in England and Wales, Company Number 03994990. Registered Office Address: Dunraven House, 6 Meadow Court, 41 – 43 High Street, Witney, OX28 6ER. VAT Number: GB 803 1914 60.
To use these services you must either be the bill payer or have the bill payer’s permission to make the call.
Calls to our live service from within the UK cost £1.50 per minute plus your phone company’s access charge.
Calls to our live services from the Republic of Ireland cost €2.40 per minute from Eircom landlines, other networks may cost more, Service Provider Eircom UK, Calls are recorded and for entertainment, 18+ only, Customer care number +353 190 14576.
To use our credit card services you must either be the cardholder or the cardholder must be present when the booking is made.
We charge £32.95 for the first 20 minutes and then £1.50 per minute thereafter. All charges are made in Sterling (GBP).
Please check our Pre-Pay FAQ page for more details of this service. Maximum cost for this service is £1.50 per minute.
We reserve the right to suspend or cancel a pre-pay account without notice in cases of abuse of the service or fraud.
Our text services for mobile/cellular phones are charged on a reverse billed SMS basis. The client pays their operators normal text charge to send a text to us and is charged at a Premium Rate to receive the return message. If a UK phone is being used outside of the UK on a “roaming” basis additional costs to the operators’ standard text charge and the premium rate charges shown below may apply.
These services are only available from phones operating on the following UK networks: Orange, Vodafone, T Mobile, 3, and O2. Orange users are limited to a maximum £30 spend on text messages per short-code per calendar day.
The charge for our Live Text Psychic Service is £1.50 per message received + standard network charges. Between 1 and 3 messages per reply. 18+ only, Tarot service £3.00 for three cards.
If you have a complaint about any of our services you may either ring our customer care number 0121 737 5574 (+44 121 737 5574 from outside the UK or +353 190 14576 from Eire) or write to Psychic Light Ltd, PO Box 435, Sittingbourne, ME9 0WB. In exceptional circumstances following an initial telephone complaint you may be asked to submit your claim in writing to the above address. It is our aim to investigate any complaint within one working day (Monday – Friday excluding UK Public Holidays).
If you are not satisfied with your reading and terminate your call within the first 5 minutes, on calling our Customer Care number we will endeavour to place you with an alternative reader for the full 20 minutes. If however your call has lasted longer than 5 minutes before termination we will only be able to give you a reading for the time remaining of your pre-paid 20 minutes. A client’s right to the above may be withdrawn at Psychic Light Ltd discretion in cases of persistent complaints.
Psychic Light Ltd is registered with the Information Commissioners Office under the data protection act as a Data Controller. Unless you request to be excluded we will only use your personal information for the purposes of our own marketing (e.g. mailing of a regular newsletter or promotional SMS text messages). To opt out of receiving free promotional texts please text “STOP to 84184” or email to [email protected] or call our Helpline 0121 737 5574. We will not pass any personal data or recordings to any third party unless required to do so by an appropriate regulatory authority e.g. Phone-paid Services Authority or ComReg.
Psychic Light Ltd may at its discretion temporarily or permanently bar a user’s access to any or all of our services in any of the following circumstances: User has misused our services in anyway, is abusive to company employees or readers, has committed an act of fraud against Psychic Light Ltd or any of its associated companies.
These conditions shall be construed in accordance with English law and any legal action against the company must take place in an English Court.
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I have become a regular of Mary and absolutely love our consultations. Mary gets straight into the details from the moment you start speaking to her and her blunt, to the point approach is refreshing and what you want from a good reader. What I love most about her is she is deeply intuitive but very realistic and does not instruct or tell you what to do; she just tells you what she sees and is always insanely calm. Having a reading done should never be used to have things set in stone, it is for insight and guidance so we can use the information along with our own decisions and create our own future. Mary is your woman if you want someone who is sharp, relaxed and a fantastic listener. A real guide and premium reader. I hope she never retires.
Just had a wonderful reading with Fran. We have spoken before and she is amazing. Thank you Fran for tonight's reading. I am so sorry we were cut off before I was able to thank you. You were like a breath of fresh air to me tonight. I can't thank you enough for giving me the confidence I needed and reassurance. I will be in touch again to let you know that you were spot on in what you have told me. God bless you.
Joanna is an amazing reader, tuned into the person I was enquiring about with incredible preciseness and deep insight. She delivered a very tailored reading that really matched where I am on my spiritual journey, a reflection of her own depth of wisdom and experience. Gave me a lot of insight and grounded advice about moving forward. Thank you very much!
I have spoken with Seph for years, she is amazing. She is able to provide clarity in what can seem the most difficult situation. I would absolutely recommend Seph, she has guided me to see the light more than once.
Aelissa and I go back off and on for ten years! Whenever I need someone to talk to, she is there. I can't emphasise enough how insightful she is! Even if you only want a five-minute chat with one question, she is always happy to guide. Thanks so much for all of your support over the years Aelissa!
John is a really insightful and compassionate reader. I did not have to reveal anything. He brought through my grandparents and my parents and told me things with uncanny detail. A very no-nonsense approach. Highly recommended.
I had such a lovely reading with Joanna today, and it’s not been my first really wonderful reading with her. She gave me such clear insight on the issues surrounding my work, family and life and she delivers it in a supportive no-nonsense way that is very factual and heartfelt. She is very psychically connected and a wonderful healer. I felt so much better and positive after our session. Thank you so much Joanna!
Maria Lua, London
I have spoken to Vivienne a few times and she has been wonderful. She has such a warm and loving approach and during a rather anxious time in my life over a relationship she was able to assist me understanding what was going on which in turn allowed me to make some decisions. Further my late mother, father and nan came through to her and Vivienne was able to share their thoughts about some situations in my life. This has reinforced my thoughts on the path I am taking and has allowed me to realise that sometimes being patient and courageous can aid future actions. Sometimes, I am impatient and can lose confidence if situations are unresolved or just delayed and do wish for a quick resolution which may not be the right approach. Vivienne is a God-send and she is the kind of person who feels like a family member. If she had been standing next to me I would just want to hug her and thank her for all her advice and insight. Love and thanks to you Vivienne.
I spoke with Mary for the first time tonight. She connected with me immediately and was able to give me valuable insight and messages which identified who they were from and detailed events that had happened. Things that I had thought strange that had happened were confirmed to me without me making any acknowledgement about them. I felt a great comfort from the reading. Thank you so much.
This is for anyone reading this. I have used Mary for many years she has always been spot on. I can’t recommend her enough. A really lovely person as well.