Terms & Condtions
All services offered by Psychic Light Ltd are for entertainment only and we cannot guarantee the accuracy of a reading or other service. You must be over 18 years of age to use our services and either be the bill payer or have the bill payer’s permission to make the call.
All calls to our Premium Rate Live Reader services are recorded; this is a requirement of Phone-paid Services Authority in the UK and ComReg in the Republic of Ireland. Calls to our Credit Card Booking and Customer Care lines are also recorded for security purposes.
Whilst Psychic Light believes all readers to be the best available, they are self-employed, sub contracted Readers and as such Psychic Light does not have control over the content of any readings, and therefore cannot accept responsibility as to the accuracy of content, given, expressed or implied or as to the suitability of the content for any purpose. Psychic Light will therefore not be liable, or accept liability, for any loss or damage of whatever nature which may result from content given in any reading or from any information supplied in this website.
Psychic Light Ltd is registered in England and Wales, Company Number 03994990. Registered Office Address: Dunraven House, 6 Meadow Court, 41 – 43 High Street, Witney, OX28 6ER. VAT Number: GB 803 1914 60.
To use these services you must either be the bill payer or have the bill payer’s permission to make the call.
Calls to our live service from within the UK cost £1.50 per minute plus your phone company’s access charge.
Calls to our live services from the Republic of Ireland cost €2.40 per minute from Eircom landlines, other networks may cost more, Service Provider Eircom UK, Calls are recorded and for entertainment, 18+ only, Customer care number +353 190 14576.
To use our credit card services you must either be the cardholder or the cardholder must be present when the booking is made.
We charge £32.95 for the first 20 minutes and then £1.50 per minute thereafter. All charges are made in Sterling (GBP).
Please check our Pre-Pay FAQ page for more details of this service. Maximum cost for this service is £1.50 per minute.
We reserve the right to suspend or cancel a pre-pay account without notice in cases of abuse of the service or fraud.
Our text services for mobile/cellular phones are charged on a reverse billed SMS basis. The client pays their operators normal text charge to send a text to us and is charged at a Premium Rate to receive the return message. If a UK phone is being used outside of the UK on a “roaming” basis additional costs to the operators’ standard text charge and the premium rate charges shown below may apply.
These services are only available from phones operating on the following UK networks: Orange, Vodafone, T Mobile, 3, and O2. Orange users are limited to a maximum £30 spend on text messages per short-code per calendar day.
The charge for our Live Text Psychic Service is £1.50 per message received + standard network charges. Between 1 and 3 messages per reply. 18+ only, Tarot service £3.00 for three cards.
If you have a complaint about any of our services you may either ring our customer care number 01133 847008 (+44 1133 847008 from outside the UK or +353 190 14576 from Eire) or write to Psychic Light Ltd, PO Box 435, Sittingbourne, ME9 0WB. In exceptional circumstances following an initial telephone complaint you may be asked to submit your claim in writing to the above address. It is our aim to investigate any complaint within one working day (Monday – Friday excluding UK Public Holidays).
If you are not satisfied with your reading and terminate your call within the first 5 minutes, on calling our Customer Care number we will endeavour to place you with an alternative reader for the full 20 minutes. If however your call has lasted longer than 5 minutes before termination we will only be able to give you a reading for the time remaining of your pre-paid 20 minutes. A client’s right to the above may be withdrawn at Psychic Light Ltd discretion in cases of persistent complaints.
Psychic Light Ltd is registered with the Information Commissioners Office under the data protection act as a Data Controller. Unless you request to be excluded we will only use your personal information for the purposes of our own marketing (e.g. mailing of a regular newsletter or promotional SMS text messages). To opt out of receiving free promotional texts please text “STOP to 84184” or email to [email protected] or call our Helpline 01133 847008. We will not pass any personal data or recordings to any third party unless required to do so by an appropriate regulatory authority e.g. Phone-paid Services Authority or ComReg.
Psychic Light Ltd may at its discretion temporarily or permanently bar a user’s access to any or all of our services in any of the following circumstances: User has misused our services in anyway, is abusive to company employees or readers, has committed an act of fraud against Psychic Light Ltd or any of its associated companies.
These conditions shall be construed in accordance with English law and any legal action against the company must take place in an English Court.
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John was absolutely wonderful. My dear Mum passed away in mid-May and last night I felt I needed to touch base with her as I was upset and missing her so much. I selected John, and through his obvious talent and expertise he was able to pass on Mum's messages to me - such a consolation during this time. Dad also came through. John’s gentle, warm, reassuring and light-hearted approach was perfect. John also conveyed some facts about my future. By the end of the reading I was at peace within myself. Thank you, John for putting me at ease and for giving me the opportunity to connect with Mum and Dad. I would recommend John with all my heart.
I just want to say what a wonderful reading I have had with Hilary; it was full of great content and guidance. Thank you for the spiritual service you provide.
The lovely Norma! I haven't spoken to Norma in over a year. I only contact her when I struggle with something and she is always spot on. Today was no exception; she saw everything clearly and reassured me. She told me my partner would ring tonight or tomorrow... I put the phone down and my mobile rang... it was him! Thank you for all you do xxx.
I had a 40 minute reading with Vivienne today and by god it was amazing. I have had recent readings with Bryony, Ellie and Joanna and all have basically told me the same things would happen to me with regards to my love life situation. But I'm so impatient and can't quite believe what they tell me so I reached out yet again for someone else to see and Vivienne was so calming and felt like I was talking to a friend, she saw deeper into my career and how my love life would escalate and she has really made me feel so optimistic about my future. The other readers gave me the same optimism but Vivienne was amazing. I just hope all comes to pass, I finally feel relaxed and looking forward to my future. All the mentioned readers are amazing and lovely people to speak with; it won't be the last time I call. Will hopefully call back in 6 weeks’ time to tell them all their predictions have come about, fingers crossed. Thank you.
Emma, South west
I have been having readings with Jasmine for the last 2 years. Always spot on. She has supported me through some tough times. Jasmine is a very warm and spiritual person. Has a very open way of passing on messages from loved ones and guiding us on the right path. She has a very special gift and empathises with people. She has a great knowledge of the whole. Amazing lady. Wish there were more Jasmine's in the world. Not because of her readings but because she is a lovely soul.
I just wanted to say that at times we all need some support and guidance from another professional. I have found Robbie and Sandra to be very down to earth, honest and wonderful readers who are very professional and demonstrate great integrity.
I have had 2 readings with Bryony over the last 8 days she left me feeling so positive on her first reading but a week later I was feeling very down with my situation so I called again and she lifted my spirits with the exact same details again. She has given me a timeline of 5-6 weeks in which I will see a change in my situation and I guess I just need to be patient! Will be back to review if her timing and predictions come to pass, which will be September 2017 fingers crossed. Excited but also a little anxious as struggling to see how it will all change. Thank you Bryony I'm sure you'll hear from me again soon.
Emma, South west
Had another very insightful reading with Paula, who is always so consistently spot on with picking up what’s going on around me, as well as focusing on my specific questions, as she has the ability to link in intuitively with Spirit using no tools. Will come back to you in the near future.
Jim was absolutely spot on. He gave me a clear, concise and very detailed analysis of my situation with very little to go on. His predictions chimed with facts in my situation to an eerie extent. I'll wait to see how much pans out, but I was very impressed and will absolutely get a reading from him again.
Wow. Just wow. He got straight into the reading and was so specific and gave me plenty of detail which validated what I already knew. He brought through my Grandmother and was quite specific about which one as both are in spirit. Again he gave me details to validate. I can't wait to see his predictions unfold moving forward. Absolutely gifted!
Alison, Newcastle Upon Tyne