Accurate as of the 23th February 2021
Psychic Light’s Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with our terms & conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.
The UK General Data Protection Regulations (UK GDPR) became effective on the 31st December 2020 and is tailored by the Data Protection Act 2018. The EU Exit Regulations applied technical amendments to make the GDPR work in a UK context, but the principles and rules are essentially unchanged. The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) is unchanged aside from references within it to the GDPR are now to the UK GDPR. For more information on how this impacts you as an individual please visit the Information Commissioners Office.
It is possible due to changes in our operations or alterations to the law, that we may from time to time need to make changes to the privacy notice. This will be signified by a change to the date at the top of the notice. Please visit this page often so you are aware of any changes that have been made.
Bureau Telecoms Ltd is the parent company, there are a number of brands with corresponding websites that sit underneath that umbrella, as detailed below:
John Brenchley (Director) is the registered Data Controller.
Psychic Light Ltd is registered in England and Wales, Company Number 03994990.
Registered Office Address: 12 Haviland Road, Ferndown Industrial Estate, Wimborne, Dorset, England, BH21 7RG.
VAT Number: GB 803 1914 60.
The data we collect depends on the service that you use, but generally is considered information that is personally identifiable, including but not limited to the following:
Name, Address, Email Address and Telephone Number(s).
Credit/Debit card info (collected by a 3rd party and stored on secure servers).
Date of birth and/or age.
Customer Comments that you have left for readers and given us permission to publish.
Complaints or communications by phone, by email or by post or via our website forms.
Paper or computer documentation, that you have submitted or has been written by way of transposing a communication of some type.
Social media posting/comments/communications that you have left on or via our sites.
IP Address, and your browsing behaviours – please see ‘cookies’ information below.
Prize Draw entry information.
You may update your cookie settings for this website by clicking here.
To provide, maintain and improve the Psychic Light brand, services and corresponding website.
To deliver Psychic Light services and provide/send to you any relevant information as required by that service.
We may contact you regarding a service that you have enquired about, purchased or requested.
We will respond to your comments, questions or requests by way of customer service across all platforms you may use.
If asked by a regulator we will comply with their requirements to provide data.
We may monitor calls to investigate any complaints.
We will investigate any fraudulent transactions or illegal activities and pass this information on to the appropriate company/authorities.
If you have consented to marketing we may send you our newsletter, updates about changes in legislation or delivery of our products, new or improved services we are offering and special offers.
The Psychic Light website may include web address links to other sites. If you click on such a link, you are then leaving the Psychic Light website and this privacy notice statement will no longer apply. You will be responsible for checking the privacy notice, security and content of any sites that you visit, to determine how your data will be treated by that company and whether you wish to continue on that basis.
Psychic Light does not provide services to anyone under the age of 18, and as such the website, social media, marketing and digital advertising has been structured as such to not attract anyone under that age.
If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving communications from us concerning special offers, changes to our services or our newsletter by post or by email.
We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to. So, if you wish to amend your address details, change from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: [email protected]
If you would like to view the content of the newsletter, but do not wish to subscribe to have it sent to you direct you can download it from the website whenever you want.
Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
We want to reassure you that we take the processing and handling of your data very seriously. We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes.
We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them, for example, telecoms facilities, credit card processing, postal delivery, email distribution etc in order to provide you with the service you have requested.
The Reception team, who process the calls/card transactions.
Bureau Telecoms Staff Members and Directors.
Psychic Bureaus that utilise the services of Bureau Telecoms.
Contractors such as email readers who are restricted to the information you have supplied to enable them to do the reading.
Phone-paid Services Authority in the UK (only if requested and required by law).
We will only retain information or data for the length of time that is necessary for the purpose of our transaction with you and/or for the reasons set out in this privacy notice.
If you have opted-in to receive marketing materials from us, we will continue to send to you until such time as you change your preferences or unsubscribe, or we deem a suitable amount of time has passed since you last used our service and consider that you are no longer interested.
If you use our debit/credit card services via our Reception team then your card details will be stored for your convenience so you can use on future calls. The card will remain on the system until such time as the expiry dates have ended or you have not used the service in 6 months. Your card details are not stored by Psychic Light, they are processed by a third-party provider who is fully PCI compliant.
If you use our Pre-Pay service, then your account will remain active and the credit on your account will be valid for 6 months after your last top up, after that any remaining credit will be lost and the account will be closed.
How can the data subject raise any concerns?
You can contact us by post, phone or email – please see full details below.
Psychic Light Ltd
PO Box 435
UK/International: 0121 737 5574 / +44 121 737 5574
USA and Canada: 1-888-229-1476
To change your marketing preferences or to unsubscribe:
Need a bit longer to read the customer feedback?
Just move your mouse over the comment and it will pause.
Wow! First time caller and was drawn to Bryony straight away, she completely put me at ease (I was nervous), she sorted so many issues I had going on with clear, concise clarification in the most understanding way. Looking forward to talking to her again, thank you Bryony x.
Dear Mary, I have been speaking with you for 7 months. I turned to you when I hit rock bottom. I lost all hope and was directionless. You were there not just to listen, you shared your wisdom, you healing, your guidance, so that I could connect on a far deeper level with myself. You supported me work whilst I worked through some very difficult matters to process. I think you are wonderful, intelligent, kind and most of all never judgmental. I have much respect and love for you Mary. The work that you do and the space that you hold. I thank you deeply with all my heart for everything you have done for me. Sending you love always and forever, Jenny.
I have many readings with Fran and I am continually amazed at her insightfulness. Fran is my go-to reader on here, she has been exact in every detail, so spot on. Thanks again Fran.
A second reading from Kelly which was of great interest. I wanted to ask her about the timings relating to a number of different areas and why they all appeared to be delayed - but didn't want to say too much myself. Lo and behold Kelly more or less started her reading talking about delays for me and when she was being told the delays would end. It was really interesting and she got a good guide in to tell her about a couple of different areas which I had been thinking about. She is very thoughtful and pauses to look at things afresh, i.e. she doesn't just talk for the sake of it. Will have another reading from her in a few months' time.
Sarah, North West England
I just wish to say two things predicted by Karen have again come to pass. I am amazed by this lady’s gifts. Karen again brought me peace of mind. Many thanks again.
Joanna just made me realise that what I am going through is about healing, and dealing with the past. Yes, I realise that I will be misjudged by individuals but I just need to ride the storm and not get involved. I am saddened, but for my journey I need to let it go. I will sleep easier and I am looking towards the future. Thank you, Joanna for understanding me and my situation.
James was excellent, clear and spot on, and just knew what to say not just to give me an honest view on my situation but also how to lift me up. You will not be disappointed if you choose him for your reader.
Seph is a warm-hearted and experienced reader who never fails to disappoint. I am always astounded at how quickly she picks up situations and people. She gives predictions, and in a recent reading she told me I would have contact from someone, which happened within an hour of the reading! She also has a wonderful sense of humour and makes me feel uplifted and happy every time I speak with her. I would highly recommend a reading with this extremely gifted and compassionate lady who is a real asset to Psychic Light. Thank you so much Seph. x
I cannot say enough thanks to Aelissa, she’s my go to psychic, readings with her always ease my mind and she can see and tell me how the poi is feeling and going thru in his life… predictions always spot on and readings frank and sincere, she never keeps u on the phone longer than necessary… never sugar coat anything… thank u and sorry for my constant repeat questions… xx u have assisted me a lot in the past year since I started having readings with u…
Sof, County Antrim
Have had regular readings with Seph on and off for a long time. She correctly predicted that I would get a job offer and the company has a special logo… unbelievable and amazing xx. Also that I would meet someone online who has a boat… wow… Lovely reader xx one of the best… I know bcos I have had lots of readings… xx
Sof, County Antrim