Accurate as of the 12th April 2019
Psychic Light’s Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with our terms & conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.
The General Data Protection Regulations (GDPR) becomes effective on the 25th May 2018 and replaces the current Data Protection Act. The laws are being updated to improve data protection for consumers, many of the main concepts and principles are the same, but there are some new elements and enhancements, that will impact all businesses and organisations that process data across the EU. For more information on how this impacts you as an individual please visit the Information Commissioners Office.
It is possible due to changes in our operations or alterations to the law, that we may from time to time need to make changes to the privacy notice. This will be signified by a change to the date at the top of the notice. Please visit this page often so you are aware of any changes that have been made.
Bureau Telecoms Ltd is the parent company, there are a number of brands with corresponding websites that sit underneath that umbrella, as detailed below:
John Brenchley (Director) is the registered Data Controller.
Psychic Light Ltd is registered in England and Wales, Company Number 03994990.
Registered Office Address: 12 Haviland Road, Ferndown Industrial Estate, Wimborne, Dorset, England, BH21 7RG.
VAT Number: GB 803 1914 60.
The data we collect depends on the service that you use, but generally is considered information that is personally identifiable, including but not limited to the following:
Name, Address, Email Address and Telephone Number(s).
Credit/Debit card info (collected by a 3rd party and stored on secure servers).
Date of birth and/or age.
Customer Comments that you have left for readers and given us permission to publish.
Complaints or communications by phone, by email or by post or via our website forms.
Paper or computer documentation, that you have submitted or has been written by way of transposing a communication of some type.
Social media posting/comments/communications that you have left on or via our sites.
IP Address, and your browsing behaviours – please see ‘cookies’ information below.
To provide, maintain and improve the Psychic Light brand, services and corresponding website.
To deliver Psychic Light services and provide/send to you any relevant information as required by that service.
We may contact you regarding a service that you have enquired about, purchased or requested.
We will respond to your comments, questions or requests by way of customer service across all platforms you may use.
If asked by a regulator we will comply with their requirements to provide data.
We may monitor calls to investigate any complaints.
We will investigate any fraudulent transactions or illegal activities and pass this information on to the appropriate company/authorities.
If you have consented to marketing we may send you our newsletter, updates about changes in legislation or delivery of our products, new or improved services we are offering and special offers.
The Psychic Light website may include web address links to other sites. If you click on such a link, you are then leaving the Psychic Light website and this privacy notice statement will no longer apply. You will be responsible for checking the privacy notice, security and content of any sites that you visit, to determine how your data will be treated by that company and whether you wish to continue on that basis.
Psychic Light does not provide services to anyone under the age of 18, and as such the website, social media, marketing and digital advertising has been structured as such to not attract anyone under that age.
If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving communications from us concerning special offers, changes to our services or our newsletter by post or by email.
We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to. So, if you wish to amend your address details, change from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: [email protected]
If you would like to view the content of the newsletter, but do not wish to subscribe to have it sent to you direct you can download it from the website whenever you want.
If you have used the Psychic Text Reading service you may be receiving free promotional texts (for a period of no more than six months from the last time you used the service). You may opt out of these service reminder messages at any time, please text the word STOP to the short-code 84184. Alternatively, you can call our Customer Care number: 0121 737 5574 or email us with the relevant mobile phone number to: [email protected]
The lawful bases for processing are set out in Article 6 of the GDPR.
Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
We want to reassure you that we take the processing and handling of your data very seriously. We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes.
We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them, for example, telecoms facilities, text services, credit card processing, postal delivery, email distribution etc in order to provide you with the service you have requested.
The Reception team, who process the calls/card transactions.
Bureau Telecoms Staff Members and Directors.
Psychic Bureaus that utilise the services of Bureau Telecoms.
Contractors such as email readers who are restricted to the information you have supplied to enable them to do the reading.
Phone-paid Services Authority in the UK (only if requested and required by law).
We will only retain information or data for the length of time that is necessary for the purpose of our transaction with you and/or for the reasons set out in this privacy notice.
If you have opted-in to receive marketing materials from us, we will continue to send to you until such time as you change your preferences or unsubscribe, or we deem a suitable amount of time has passed since you last used our service and consider that you are no longer interested.
If you use our debit/credit card services via our Reception team then your card details will be stored for your convenience so you can use on future calls. The card will remain on the system until such time as the expiry dates have ended or you have not used the service in 6 months. Your card details are not stored by Psychic Light, they are processed by a third-party provider who is fully PCI compliant.
If you use our Pre-Pay service, then your account will remain active and the credit on your account will be valid for 6 months after your last top up, after that any remaining credit will be lost and the account will be closed.
How can the data subject raise any concerns?
You can contact us by post, phone or email – please see full details below.
Psychic Light Ltd
PO Box 435
UK/International: 0121 737 5574 / +44 121 737 5574
USA and Canada: 1-888-229-1476
To change your marketing preferences or to unsubscribe:
Need a bit longer to read the customer feedback?
Just move your mouse over the comment and it will pause.
OMG! he was the really deal… John told me things from my mum in Spirit, no one could know. He will blow your mind at what he sees and says. Will definitely speak again.
Wendy, North West
Mary is an earth angel. I come to her for readings regularly and she is phenomenal at giving instant insights as well as being a calming influence. I have had readings with Mary for years and looking back she has always been direct and correct. Her predictions have come to pass. I would recommend Mary for a detailed reading or if you need someone to straighten things out when you are feeling lost. Thank you, Mary.
Joanna had the same name as me so I picked her. I was not disappointed. Absolute brilliance. She picked up on the situation instantly and was totally correct about it. She gave me hope for the future. I would definitely call her again. Friendly and thoroughly intuitive and her views on my issue were the same as many many psychics I've spoken to. Thank you, Joanna.
I would just like to say a massive thank you to Bryony, she is with me every step of the way with my relationship issue. Which is very ongoing and she never fails to give me encouragement and support throughout my readings and I find her to be spot on. Not only is Bryony a lovely person she is an amazing psychic and she never minds how often I phone for advice. I can highly recommend a reading with Bryony it's so nice to talk to such a really gifted person, I think your readings are fabulous and thanks again xx.
Rose, North Wales
She is the real deal! My heart leapt with joy after talking to her. I didn't share much info but she was able to intuitively feel what my questions were. She also communicated with my spirit guide and provided me with advice. I just feel so much love. Thank you, Ellie! You made my day.
It has been one of the most reliable readings to date and it was what I needed to hear. Thank you, Dave, for a good and clear reading today everything now makes perfect sense to me. I was left knowing exactly what I needed to do. I will definitely give you a call again in the near future. My path is clear now to me.
Had the most brilliant reading with john, he knew things that there was no way on this earth he could have known. Was one of the best readings I have ever had, can’t thank John and the team enough xx.
This was my first reading. Dave was very pleasant and welcoming when we first chatted. He made me feel at ease with this first reading. He told me all about himself and his loving companion Poppy. I was so happy to hear that my loved ones I've lost over the years are happy and are watching over me. Dave had a good connection with my guide Gladis. We have the same sense of humour. I would recommend Dave as a medium, he really does connect with you quite quickly and can ease some worries that you may have. Thank you, Dave, for everything and assisting me in easing some of my worries.
I had a reading with Fran tonight, I'm continually amazed at how she goes straight into the reading knowing my situation. My mother came through and said things that only she would know. It's like as if my mother has seen all of my struggles lately and Fran conveyed them to me. Everything Fran said tonight was 100% correct. As to my future that's made it clearer as to my path. Thank you so much Fran.
I have working with Sandra for a number of years, her delivery and empathetic nature is wonderful and it works exceptionally well for me. Sandra connects and talks with my guides and has become my reader of choice due to her nature and no-nonsense delivery; I find some readers can be a ‘little flaky’. Sandra is to the point and ‘says it as it is’ and provides concise answers and information. Thank you for all of your support and guidance (as I know I’m a bit of a pain!) It has assisted me hugely over the years and I massively appreciate it! Love and Light, Adam.