Accurate as of the 12th April 2019
Psychic Light’s Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with our terms & conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.
The General Data Protection Regulations (GDPR) becomes effective on the 25th May 2018 and replaces the current Data Protection Act. The laws are being updated to improve data protection for consumers, many of the main concepts and principles are the same, but there are some new elements and enhancements, that will impact all businesses and organisations that process data across the EU. For more information on how this impacts you as an individual please visit the Information Commissioners Office.
It is possible due to changes in our operations or alterations to the law, that we may from time to time need to make changes to the privacy notice. This will be signified by a change to the date at the top of the notice. Please visit this page often so you are aware of any changes that have been made.
Bureau Telecoms Ltd is the parent company, there are a number of brands with corresponding websites that sit underneath that umbrella, as detailed below:
John Brenchley (Director) is the registered Data Controller.
Psychic Light Ltd is registered in England and Wales, Company Number 03994990.
Registered Office Address: 12 Haviland Road, Ferndown Industrial Estate, Wimborne, Dorset, England, BH21 7RG.
VAT Number: GB 803 1914 60.
The data we collect depends on the service that you use, but generally is considered information that is personally identifiable, including but not limited to the following:
Name, Address, Email Address and Telephone Number(s).
Credit/Debit card info (collected by a 3rd party and stored on secure servers).
Date of birth and/or age.
Customer Comments that you have left for readers and given us permission to publish.
Complaints or communications by phone, by email or by post or via our website forms.
Paper or computer documentation, that you have submitted or has been written by way of transposing a communication of some type.
Social media posting/comments/communications that you have left on or via our sites.
IP Address, and your browsing behaviours – please see ‘cookies’ information below.
To provide, maintain and improve the Psychic Light brand, services and corresponding website.
To deliver Psychic Light services and provide/send to you any relevant information as required by that service.
We may contact you regarding a service that you have enquired about, purchased or requested.
We will respond to your comments, questions or requests by way of customer service across all platforms you may use.
If asked by a regulator we will comply with their requirements to provide data.
We may monitor calls to investigate any complaints.
We will investigate any fraudulent transactions or illegal activities and pass this information on to the appropriate company/authorities.
If you have consented to marketing we may send you our newsletter, updates about changes in legislation or delivery of our products, new or improved services we are offering and special offers.
The Psychic Light website may include web address links to other sites. If you click on such a link, you are then leaving the Psychic Light website and this privacy notice statement will no longer apply. You will be responsible for checking the privacy notice, security and content of any sites that you visit, to determine how your data will be treated by that company and whether you wish to continue on that basis.
Psychic Light does not provide services to anyone under the age of 18, and as such the website, social media, marketing and digital advertising has been structured as such to not attract anyone under that age.
If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving communications from us concerning special offers, changes to our services or our newsletter by post or by email.
We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to. So, if you wish to amend your address details, change from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: [email protected]
If you would like to view the content of the newsletter, but do not wish to subscribe to have it sent to you direct you can download it from the website whenever you want.
If you have used the Psychic Text Reading service you may be receiving free promotional texts (for a period of no more than six months from the last time you used the service). You may opt out of these service reminder messages at any time, please text the word STOP to the short-code 84184. Alternatively, you can call our Customer Care number: 0121 737 5574 or email us with the relevant mobile phone number to: [email protected]
The lawful bases for processing are set out in Article 6 of the GDPR.
Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
We want to reassure you that we take the processing and handling of your data very seriously. We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes.
We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them, for example, telecoms facilities, text services, credit card processing, postal delivery, email distribution etc in order to provide you with the service you have requested.
The Reception team, who process the calls/card transactions.
Bureau Telecoms Staff Members and Directors.
Psychic Bureaus that utilise the services of Bureau Telecoms.
Contractors such as email readers who are restricted to the information you have supplied to enable them to do the reading.
Phone-paid Services Authority in the UK (only if requested and required by law).
We will only retain information or data for the length of time that is necessary for the purpose of our transaction with you and/or for the reasons set out in this privacy notice.
If you have opted-in to receive marketing materials from us, we will continue to send to you until such time as you change your preferences or unsubscribe, or we deem a suitable amount of time has passed since you last used our service and consider that you are no longer interested.
If you use our debit/credit card services via our Reception team then your card details will be stored for your convenience so you can use on future calls. The card will remain on the system until such time as the expiry dates have ended or you have not used the service in 6 months. Your card details are not stored by Psychic Light, they are processed by a third-party provider who is fully PCI compliant.
If you use our Pre-Pay service, then your account will remain active and the credit on your account will be valid for 6 months after your last top up, after that any remaining credit will be lost and the account will be closed.
How can the data subject raise any concerns?
You can contact us by post, phone or email – please see full details below.
Psychic Light Ltd
PO Box 435
UK/International: 0121 737 5574 / +44 121 737 5574
USA and Canada: 1-888-229-1476
To change your marketing preferences or to unsubscribe:
Need a bit longer to read the customer feedback?
Just move your mouse over the comment and it will pause.
I have just had a reading with Sandra. What an excellent reader. I was astonished at how spot on she was. The names of people from the past who knew my husband and the information she gave me was amazing. A lovely lady and so very knowledgeable. Thank you, Sandra.
Clear, concise and kind. Spot on about everything. Connected straight away. Great link with spirit guide and myself.
Phoned to speak to Fran as I have spoken to her before. Thoroughly lovely lady and so good. Linked in straight away to a deceased relative. Gave me so much reassurance. Thank you so much Fran. Feel so much better for having contacted you.
I have had many readings over the last 14 years with this lovely lady Mary. She gets straight to the point, and has always been right about things. She knows instantly what I need without me saying anything at all. I have been comforted by her words in a great many situations. After a reading I feel on top of the world as if she sends healing to me as she speaks and for a while afterwards. Her words put me back into balance so I can carry on with my life. A real lifeline for me. Thank you, Mary. I don't know what life would be like without you.
Thank you for my email reading Mariah, it was spot on, I really wanted to have a one to one but was nervous for some reason so went for an email reading. When I have some time, when I’m not going to be disturbed, I would like a one to one and so will be in touch, thanks again.
I have spoken to Mary on a number of occasions over the past 18 months and her insight has been invaluable and empowering. She is able to tune into people and situations around me and I have always found the information she gives to be spot on and useful. Mary has a warm and caring manner. She has guided me move through some difficult times and I am very grateful.
Sandra is so so superb!!!! In my very first reading with her today, there were many things jumbled on my mind. She tuned in lightning fast on the most important matter, giving excellent immediate advice for what to do. Several spirit guides known to me came through, giving supportive messages phrased in exactly the way they would have spoken. For instance – I asked if something would be difficult, and a beloved grandfather (whose name she gave) came through with this message: “I see you walking in the park.” He used to often say to us when we were anxious: “Don’t worry – it will be a walk in the park.” Early this morning I had a vivid dream where I was walking in the park!! When I told Sandra this, and that she and her own spirit guides were even linking into my dreams, she kindly said that it proved that I was always being looked after, guided and cared for. Sandra also picked up exactly on what my main job used to be, which I left because of difficult bosses. She recommended I go back to that career, but with a different firm who would be easier to work with. She was highly specific in what kind of firm to look for, and was convinced that this move forward would link with improvements in my social life. Someone I care about had recently sent me angry dismissive texts. Sandra said to sit tight – he will get back in touch. She was spot on. During my reading session with Sandra, he actually texted with a sweet apology. God bless you Sandra, you are caring, knowledgeable, highly psychic, and an excellent medium, and so humble. Much love.
Marie, North England
Mary was amazing. This lovely lady was able to tune right in and gave me so much information. I have had numerous readings over the years and this is the best reading I have ever had. It was as if my Mum was talking directly to me. Bless you Mary xx.
I've had a couple of readings with Paula over the past few days and I could talk to her all day. A really gifted lady and so lovely to talk to. You don't need to say a word she just 'knows.' She read in the heart of the ongoing matter that I have and gives clear, compassionate answers and comforting guidance. The way she can read another person is astonishing. Paula is literally a gift from heaven, I am so grateful I found her. I shall return for readings again without any hesitation at all. Love and light and god bless.
I've had a number of readings with Paula and I am forever thankful for her guidance, which has got me through some really rough patches. Paula comes across as friendly, extremely easy to talk to and she has a tremendous ability to pick up and understand my situation and difficulties. If you're looking for an honest and straight-forward reading, then I highly recommend Paula. You won't regret it!