Accurate as of the 12th April 2019
Psychic Light’s Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with our terms & conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.
The General Data Protection Regulations (GDPR) becomes effective on the 25th May 2018 and replaces the current Data Protection Act. The laws are being updated to improve data protection for consumers, many of the main concepts and principles are the same, but there are some new elements and enhancements, that will impact all businesses and organisations that process data across the EU. For more information on how this impacts you as an individual please visit the Information Commissioners Office.
It is possible due to changes in our operations or alterations to the law, that we may from time to time need to make changes to the privacy notice. This will be signified by a change to the date at the top of the notice. Please visit this page often so you are aware of any changes that have been made.
Bureau Telecoms Ltd is the parent company, there are a number of brands with corresponding websites that sit underneath that umbrella, as detailed below:
John Brenchley (Director) is the registered Data Controller.
Psychic Light Ltd is registered in England and Wales, Company Number 03994990.
Registered Office Address: 12 Haviland Road, Ferndown Industrial Estate, Wimborne, Dorset, England, BH21 7RG.
VAT Number: GB 803 1914 60.
The data we collect depends on the service that you use, but generally is considered information that is personally identifiable, including but not limited to the following:
Name, Address, Email Address and Telephone Number(s).
Credit/Debit card info (collected by a 3rd party and stored on secure servers).
Date of birth and/or age.
Customer Comments that you have left for readers and given us permission to publish.
Complaints or communications by phone, by email or by post or via our website forms.
Paper or computer documentation, that you have submitted or has been written by way of transposing a communication of some type.
Social media posting/comments/communications that you have left on or via our sites.
IP Address, and your browsing behaviours – please see ‘cookies’ information below.
To provide, maintain and improve the Psychic Light brand, services and corresponding website.
To deliver Psychic Light services and provide/send to you any relevant information as required by that service.
We may contact you regarding a service that you have enquired about, purchased or requested.
We will respond to your comments, questions or requests by way of customer service across all platforms you may use.
If asked by a regulator we will comply with their requirements to provide data.
We may monitor calls to investigate any complaints.
We will investigate any fraudulent transactions or illegal activities and pass this information on to the appropriate company/authorities.
If you have consented to marketing we may send you our newsletter, updates about changes in legislation or delivery of our products, new or improved services we are offering and special offers.
The Psychic Light website may include web address links to other sites. If you click on such a link, you are then leaving the Psychic Light website and this privacy notice statement will no longer apply. You will be responsible for checking the privacy notice, security and content of any sites that you visit, to determine how your data will be treated by that company and whether you wish to continue on that basis.
Psychic Light does not provide services to anyone under the age of 18, and as such the website, social media, marketing and digital advertising has been structured as such to not attract anyone under that age.
If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving communications from us concerning special offers, changes to our services or our newsletter by post or by email.
We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to. So, if you wish to amend your address details, change from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: [email protected]
If you would like to view the content of the newsletter, but do not wish to subscribe to have it sent to you direct you can download it from the website whenever you want.
If you have used the Psychic Text Reading service you may be receiving free promotional texts (for a period of no more than six months from the last time you used the service). You may opt out of these service reminder messages at any time, please text the word STOP to the short-code 84184. Alternatively, you can call our Customer Care number: 0121 737 5574 or email us with the relevant mobile phone number to: [email protected]
The lawful bases for processing are set out in Article 6 of the GDPR.
Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
We want to reassure you that we take the processing and handling of your data very seriously. We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes.
We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them, for example, telecoms facilities, text services, credit card processing, postal delivery, email distribution etc in order to provide you with the service you have requested.
The Reception team, who process the calls/card transactions.
Bureau Telecoms Staff Members and Directors.
Psychic Bureaus that utilise the services of Bureau Telecoms.
Contractors such as email readers who are restricted to the information you have supplied to enable them to do the reading.
Phone-paid Services Authority in the UK (only if requested and required by law).
We will only retain information or data for the length of time that is necessary for the purpose of our transaction with you and/or for the reasons set out in this privacy notice.
If you have opted-in to receive marketing materials from us, we will continue to send to you until such time as you change your preferences or unsubscribe, or we deem a suitable amount of time has passed since you last used our service and consider that you are no longer interested.
If you use our debit/credit card services via our Reception team then your card details will be stored for your convenience so you can use on future calls. The card will remain on the system until such time as the expiry dates have ended or you have not used the service in 6 months. Your card details are not stored by Psychic Light, they are processed by a third-party provider who is fully PCI compliant.
If you use our Pre-Pay service, then your account will remain active and the credit on your account will be valid for 6 months after your last top up, after that any remaining credit will be lost and the account will be closed.
How can the data subject raise any concerns?
You can contact us by post, phone or email – please see full details below.
Psychic Light Ltd
PO Box 435
UK/International: 0121 737 5574 / +44 121 737 5574
USA and Canada: 1-888-229-1476
To change your marketing preferences or to unsubscribe:
Need a bit longer to read the customer feedback?
Just move your mouse over the comment and it will pause.
I had a reading with Fran tonight, I'm continually amazed at how she goes straight into the reading knowing my situation. My mother came through and said things that only she would know. It's like as if my mother has seen all of my struggles lately and Fran conveyed them to me. Everything Fran said tonight was 100% correct. As to my future that's made it clearer as to my path. Thank you so much Fran.
I have working with Sandra for a number of years, her delivery and empathetic nature is wonderful and it works exceptionally well for me. Sandra connects and talks with my guides and has become my reader of choice due to her nature and no-nonsense delivery; I find some readers can be a ‘little flaky’. Sandra is to the point and ‘says it as it is’ and provides concise answers and information. Thank you for all of your support and guidance (as I know I’m a bit of a pain!) It has assisted me hugely over the years and I massively appreciate it! Love and Light, Adam.
God she is good! Her timings have been quite spot-on and she seems to read my man like a book - I’m blown away by some of the things that she has said that have come to pass. I highly recommend Hope - she’s very lovely and very gifted.
S, Greater London
Mary has been reading for me for several years. I have also used many - almost all - the other readers at Psychic Light. I continue to believe that using different readers especially with very complex problems is very beneficial but it is my firmly held view that Mary is one of the most mature voices on this site. She offers a finely balanced combination of intelligence, respect, wisdom and very steady and insightful clairvoyant skills. I cannot recommend her highly enough.
Amazing lady, spot on, love having readings with Ellie. She’s the best, always on target and on top form. xx
Mary has such a warm and loving way about her. She gets to the heart of the matter without the need for me to say much. I have been in touch with Mary for a number of years and more recently. She has assisted me in understanding my current situation and given me practical advice so that I can heal from within. I have seen results in a very short space of time. My late parents came through as well, and it was lovely to get their advice and be told that they were sending me love. I would recommend Mary with all my heart. A lovely lady. Thank you, Mary, for your wonderful readings and advice.
I chose to have a reading with Hope as I have had several readings in the past with her. I have always found my readings with Hope a positive experience she is an amazing person and psychic, who very quickly tunes into the issue. I find her advice both uplifting and supporting and she is very easy to have a connection with. I would fully recommend a reading with Hope as she delivers the messages in a very caring, empathetic and insightful way.