Accurate as of the 21st May 2018
Psychic Light’s Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with our terms & conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.
The General Data Protection Regulations (GDPR) becomes effective on the 25th May 2018 and replaces the current Data Protection Act. The laws are being updated to improve data protection for consumers, many of the main concepts and principles are the same, but there are some new elements and enhancements, that will impact all businesses and organisations that process data across the EU. For more information on how this impacts you as an individual please visit the Information Commissioners Office.
It is possible due to changes in our operations or alterations to the law, that we may from time to time need to make changes to the privacy notice. This will be signified by a change to the date at the top of the notice. Please visit this page often so you are aware of any changes that have been made.
Bureau Telecoms Ltd is the parent company, there are a number of brands with corresponding websites that sit underneath that umbrella, as detailed below:
John Brenchley (Director) is the registered Data Controller.
Psychic Light Ltd is registered in England and Wales, Company Number 03994990.
Registered Office Address: Dunraven House, 6 Meadow Court, 41 – 43 High Street, Witney, OX28 6ER.
VAT Number: GB 803 1914 60.
The data we collect depends on the service that you use, but generally is considered information that is personally identifiable, including but not limited to the following:
Name, Address, Email Address and Telephone Number(s).
Credit/Debit card info (collected by a 3rd party and stored on secure servers).
Date of birth and/or age.
Customer Comments that you have left for readers and given us permission to publish.
Complaints or communications by phone, by email or by post or via our website forms.
Paper or computer documentation, that you have submitted or has been written by way of transposing a communication of some type.
Social media posting/comments/communications that you have left on or via our sites.
IP Address, and your browsing behaviours – please see ‘cookies’ information below.
To provide, maintain and improve the Psychic Light brand, services and corresponding website.
To deliver Psychic Light services and provide/send to you any relevant information as required by that service.
We may contact you regarding a service that you have enquired about, purchased or requested.
We will respond to your comments, questions or requests by way of customer service across all platforms you may use.
If asked by a regulator we will comply with their requirements to provide data.
We may monitor calls to investigate any complaints.
We will investigate any fraudulent transactions or illegal activities and pass this information on to the appropriate company/authorities.
If you have consented to marketing we may send you our newsletter, updates about changes in legislation or delivery of our products, new or improved services we are offering and special offers.
The Psychic Light website may include web address links to other sites. If you click on such a link, you are then leaving the Psychic Light website and this privacy notice statement will no longer apply. You will be responsible for checking the privacy notice, security and content of any sites that you visit, to determine how your data will be treated by that company and whether you wish to continue on that basis.
Psychic Light does not provide services to anyone under the age of 18, and as such the website, social media, marketing and digital advertising has been structured as such to not attract anyone under that age.
If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving communications from us concerning special offers, changes to our services or our newsletter by post or by email.
We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to. So, if you wish to amend your address details, change from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: [email protected]
If you would like to view the content of the newsletter, but do not wish to subscribe to have it sent to you direct you can download it from the website whenever you want.
If you have used the Psychic Text Reading service you may be receiving free promotional texts (for a period of no more than six months from the last time you used the service). You may opt out of these service reminder messages at any time, please text the word STOP to the short-code 84184. Alternatively, you can call our Customer Care number: 0121 737 5574 or email us with the relevant mobile phone number to: [email protected]
The lawful bases for processing are set out in Article 6 of the GDPR.
Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
We want to reassure you that we take the processing and handling of your data very seriously. We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes.
We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them, for example, telecoms facilities, text services, credit card processing, postal delivery, email distribution etc in order to provide you with the service you have requested.
The Reception team, who process the calls/card transactions.
Bureau Telecoms Staff Members and Directors.
Psychic Bureaus that utilise the services of Bureau Telecoms.
Contractors such as email readers who are restricted to the information you have supplied to enable them to do the reading.
We will only retain information or data for the length of time that is necessary for the purpose of our transaction with you and/or for the reasons set out in this privacy notice.
If you have opted-in to receive marketing materials from us, we will continue to send to you until such time as you change your preferences or unsubscribe, or we deem a suitable amount of time has passed since you last used our service and consider that you are no longer interested.
If you use our debit/credit card services via our Reception team then your card details will be stored for your convenience so you can use on future calls. The card will remain on the system until such time as the expiry dates have ended or you have not used the service in 6 months. Your card details are not stored by Psychic Light, they are processed by a third-party provider who is fully PCI compliant.
If you use our Pre-Pay service, then your account will remain active and the credit on your account will be valid for 6 months after your last top up, after that any remaining credit will be lost and the account will be closed.
How can the data subject raise any concerns?
You can contact us by post, phone or email – please see full details below.
Psychic Light Ltd
PO Box 435
UK/International: 0121 737 5574 / +44 121 737 5574
Eire: +353 190 14576
USA and Canada: 1-888-229-1476
To change your marketing preferences or to unsubscribe:
Need a bit longer to read the customer feedback?
Just move your mouse over the comment and it will pause.
I spoke with Mary for the first time tonight. She connected with me immediately and was able to give me valuable insight and messages which identified who they were from and detailed events that had happened. Things that I had thought strange that had happened were confirmed to me without me making any acknowledgement about them. I felt a great comfort from the reading. Thank you so much.
I've spoken to Mary on several occasions and she not only clicks right into what I'm asking about but always gives sound sensible advice that just makes complete sense to me. The insights she gives enable me to see the situation from a higher perspective and leave me with a clearer sense of how to proceed. She doesn't direct or tell me what to do, she just gives me a much clearer picture of what's really what and gently suggests ways of handling people or situations for the best. Somehow everything seems much clearer by the end of the conversation. Highly recommended.
This is the first time I spoke to Vivienne; what an amazing lady, I will always be in contact with her, she is brilliant and very friendly and honest - thank you.
I have spoken to Vivienne a few times and she has been wonderful. She has such a warm and loving approach and during a rather anxious time in my life over a relationship she was able to assist me understanding what was going on which in turn allowed me to make some decisions. Further my late mother, father and nan came through to her and Vivienne was able to share their thoughts about some situations in my life. This has reinforced my thoughts on the path I am taking and has allowed me to realise that sometimes being patient and courageous can aid future actions. Sometimes, I am impatient and can lose confidence if situations are unresolved or just delayed and do wish for a quick resolution which may not be the right approach. Vivienne is a God-send and she is the kind of person who feels like a family member. If she had been standing next to me I would just want to hug her and thank her for all her advice and insight. Love and thanks to you Vivienne.
I spoke to Sandra tonight and again she did not disappoint. Sandra really is in touch with the spirit world. My mother and father came through and Sandra conveyed their messages to me. The information that was given was private and not something that anyone else would know. Sandra really is gifted. Thanks, will never be enough. Her clarity is amazing. Thank you very much, Sandra.
I have been having readings with Mary on and off for some time now. I spoke to her a couple of months ago on the eve of my first day in a new job. My son had fallen ill that day and I was worried I wouldn't be able to start my new job the next day. Mary reassured me he would be fine and I would make my first day. She even picked up on the concerns around my childcare needs and how I would make it all work. And she was right! All her predictions came to pass. I'm happy in my new job and my issues with childcare were unfounded as she predicted! Thanks Mary!
One word. AMAZING. Vivienne you really are the best psychic I have come across by far. Your honesty is greatly appreciated, thank you so much for a wonderful reading. You made me understand more about my situation You really are blessed with an amazing gift.
This amazing lady supported me through an extremely hard time in my life. All the guidance she gave me was totally incredible. When I believed the universe was against me, she provided insight that proved it wasn't. I would definitely recommend Monique for readings 100%.
Ursula, North Wales
I had such a lovely reading with Joanna today, and it’s not been my first really wonderful reading with her. She gave me such clear insight on the issues surrounding my work, family and life and she delivers it in a supportive no-nonsense way that is very factual and heartfelt. She is very psychically connected and a wonderful healer. I felt so much better and positive after our session. Thank you so much Joanna!
Maria Lua, London
I enjoy having readings with Karen as she is a really sincere medium and is always spot on with her guidance from Spirit, and bringing upliftment from my loved ones, which guides me on my journey and spiritual path. I highly recommend her.