Terms & Condtions
All services offered by Psychic Light Ltd are for entertainment only and we cannot guarantee the accuracy of a reading or other service. You must be over 18 years of age to use our services and either be the bill payer or have the bill payer’s permission to make the call.
All calls to our Premium Rate Live Reader services are recorded; this is a requirement of Phone-paid Services Authority in the UK and ComReg in the Republic of Ireland. Calls to our Credit Card Booking and Customer Care lines are also recorded for security purposes.
Whilst Psychic Light believes all readers to be the best available, they are self-employed, sub contracted Readers and as such Psychic Light does not have control over the content of any readings, and therefore cannot accept responsibility as to the accuracy of content, given, expressed or implied or as to the suitability of the content for any purpose. Psychic Light will therefore not be liable, or accept liability, for any loss or damage of whatever nature which may result from content given in any reading or from any information supplied in this website.
Psychic Light Ltd is registered in England and Wales, Company Number 03994990. Registered Office Address: Dunraven House, 6 Meadow Court, 41 – 43 High Street, Witney, OX28 6ER. VAT Number: GB 803 1914 60.
To use these services you must either be the bill payer or have the bill payer’s permission to make the call.
Calls to our live service from within the UK cost £1.50 per minute plus your phone company’s access charge.
Calls to our live services from the Republic of Ireland cost €2.40 per minute from Eircom landlines, other networks may cost more, Service Provider Eircom UK, Calls are recorded and for entertainment, 18+ only, Customer care number +353 190 14576.
To use our credit card services you must either be the cardholder or the cardholder must be present when the booking is made.
We charge £32.95 for the first 20 minutes and then £1.50 per minute thereafter. All charges are made in Sterling (GBP).
Please check our Pre-Pay FAQ page for more details of this service. Maximum cost for this service is £1.50 per minute.
We reserve the right to suspend or cancel a pre-pay account without notice in cases of abuse of the service or fraud.
Our text services for mobile/cellular phones are charged on a reverse billed SMS basis. The client pays their operators normal text charge to send a text to us and is charged at a Premium Rate to receive the return message. If a UK phone is being used outside of the UK on a “roaming” basis additional costs to the operators’ standard text charge and the premium rate charges shown below may apply.
These services are only available from phones operating on the following UK networks: Orange, Vodafone, T Mobile, 3, and O2. Orange users are limited to a maximum £30 spend on text messages per short-code per calendar day.
The charge for our Live Text Psychic Service is £1.50 per message received + standard network charges. Between 1 and 3 messages per reply. 18+ only, Tarot service £3.00 for three cards.
If you have a complaint about any of our services you may either ring our customer care number 01133 847008 (+44 1133 847008 from outside the UK or +353 190 14576 from Eire) or write to Psychic Light Ltd, PO Box 435, Sittingbourne, ME9 0WB. In exceptional circumstances following an initial telephone complaint you may be asked to submit your claim in writing to the above address. It is our aim to investigate any complaint within one working day (Monday – Friday excluding UK Public Holidays).
If you are not satisfied with your reading and terminate your call within the first 5 minutes, on calling our Customer Care number we will endeavour to place you with an alternative reader for the full 20 minutes. If however your call has lasted longer than 5 minutes before termination we will only be able to give you a reading for the time remaining of your pre-paid 20 minutes. A client’s right to the above may be withdrawn at Psychic Light Ltd discretion in cases of persistent complaints.
Psychic Light Ltd is registered with the Information Commissioners Office under the data protection act as a Data Controller. Unless you request to be excluded we will only use your personal information for the purposes of our own marketing (e.g. mailing of a regular newsletter or promotional SMS text messages). To opt out of receiving free promotional texts please text “STOP to 84184” or email to [email protected] or call our Helpline 01133 847008. We will not pass any personal data or recordings to any third party unless required to do so by an appropriate regulatory authority e.g. Phone-paid Services Authority or ComReg.
Psychic Light Ltd may at its discretion temporarily or permanently bar a user’s access to any or all of our services in any of the following circumstances: User has misused our services in anyway, is abusive to company employees or readers, has committed an act of fraud against Psychic Light Ltd or any of its associated companies.
These conditions shall be construed in accordance with English law and any legal action against the company must take place in an English Court.
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Joanna is very supportive and gets right to the point. She is caring and compassionate. Thank you for a lovely reading and I shall look forward to your predictions!
Aelissa and I go back off and on for ten years! Whenever I need someone to talk to, she is there. I can't emphasise enough how insightful she is! Even if you only want a five-minute chat with one question, she is always happy to guide. Thanks so much for all of your support over the years Aelissa!
Fran and Aelissa are my favourite readers. Fran especially because she's a medium and my maternal grandmother and paternal great grandfather came through. She described them very well without me telling anything. She even talked about a photo connected to my grandmother she couldn't know about. She said I'd stay in Dublin with a good job and it happened. I hope she's right about February as I feel it too about meeting my future husband as Aelissa gave me the same time frame (Dec-Feb). She's right about this job being good and opening doors. I'd definitely choose these 2 readers.
What a wonderful reading, such intuition - best reading I've ever had!
I had a very good reading with Vivienne. The reading has assisted me dealing with a situation in regard to a man that was going on for far too long. I hope he will come back as she said as I'd like to have him as a friend but I am happy that the next three months seem to be looking great with a new partner coming in and work coming it and that it looks like next year I will finally have stability on all fronts so I look forward to it and yes I will go try that engagement ring you said you never know maybe I meet this man there :) thank you I'd definitely come to you for my next reading and thanks for all the other things you said about me. Appreciate it.
I had a 40 minute reading with Vivienne today and by god it was amazing. I have had recent readings with Bryony, Ellie and Joanna and all have basically told me the same things would happen to me with regards to my love life situation. But I'm so impatient and can't quite believe what they tell me so I reached out yet again for someone else to see and Vivienne was so calming and felt like I was talking to a friend, she saw deeper into my career and how my love life would escalate and she has really made me feel so optimistic about my future. The other readers gave me the same optimism but Vivienne was amazing. I just hope all comes to pass, I finally feel relaxed and looking forward to my future. All the mentioned readers are amazing and lovely people to speak with; it won't be the last time I call. Will hopefully call back in 6 weeks’ time to tell them all their predictions have come about, fingers crossed. Thank you.
Emma, South West
I had a fabulous reading with Norma regarding a difficult and complex situation. Norma is a lovely psychic who is able to give predictions and timings that happen. She told me I would get the visit I was waiting for and it happened on the exact date. The information she gave me about the situation has also revealed itself. Norma is fantastic. Thank you.
RJ, West Midlands
I have had 2 readings with Bryony over the last 8 days she left me feeling so positive on her first reading but a week later I was feeling very down with my situation so I called again and she lifted my spirits with the exact same details again. She has given me a timeline of 5-6 weeks in which I will see a change in my situation and I guess I just need to be patient! Will be back to review if her timing and predictions come to pass, which will be September 2017 fingers crossed. Excited but also a little anxious as struggling to see how it will all change. Thank you Bryony I'm sure you'll hear from me again soon.
Emma, South West
I had 2 readings with Aelissa recently. I don't think the man I enquired about will come back so I'm not sure who is this person from the past who's coming back. However, you said that Edinburgh looked good and they'd give me the job. They did and I'm moving next month. You said London would not be good for me and I believe you to be honest so to me you got that right. You said I'm going to meet a man in around 2 months from the moment I'm in Scotland and it would be long term so I look forward to it. Both readings were consistent so I'd come back to you for a reading.
Fran is a brilliant psychic medium, possibly the best I have ever encountered, being a medium myself I do have exacting standards and Fran more than passes them.